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Job Details

Job Type:
Full Time
Reporting To:
Customer Care Manager
Location:
Tower Bridge, London
Salary:
£20,000-£23,000 depending on experience

Role Purpose

DialAFlight is one of the UK’s leading travel companies. We have been trading for 35 years and have achieved the status of a top 100 company for 10 years.

We have a full time opportunity within our Customer Care department based at our head office in Tower Bridge, London.

The Customer Care Executive will be dealing with customer service queries either by telephone, letter or email.

The ideal candidate will have excellent communication skills both verbal and written. They will have good listening and organisational skills and be able to stay calm in diverse circumstances and respond in an understanding and professional manner.

Role of Customer Care Executive:

  • Liaising with sales staff, suppliers and customers regarding complaint issues
  • Problem solving, striving to resolve issues at first point of contact
  • Responding to complaints by letter or by telephone following ABTA guidelines
  • Maintaining a full understanding of company processes and contractual obligations

Skills required:

  • Minimum 2 years customer care experience preferably within the travel sector.
  • Good command of verbal and written English.
  • Problem solving and organisational skills.
  • Strong communication and listening skills
  • Attention to detail and accuracy.
  • Adaptability
  • Initiative
  • Travel industry experience is advantageous