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Job Details

Job Role:
1st Line Helpdesk Support
Job Type:
Full Time
Reporting To:
IT Manager
Location:
Tower Bridge, London
Salary:
£22,000-£25,000 DOE

Job Description:

Great opportunity for a First Line Support Analyst / Helpdesk Engineer to join a small team in London, you will be supporting 500 users over 4 different locations throughout the UK. Being the front line support means that you will be responsible for delivering a first class service.

As a First Line Support Analyst / Helpdesk Engineer, you will be responsible for providing phone, remote and desktop support to internal users with in house developed software. Technologies will include PC and Mac hardware, Windows Operating Systems, Active Directory, Exchange, Outlook, basic networking, and Microsoft Office.

To be considered for this role you will need to have:

  • Good experience supporting PC, Laptops and Macs – this is essential
  • Solid first line support experience over the phone, remotely as well as at the desk side
  • Building/maintaining of PC, laptop and Mac hardware
  • Active Directory
  • Windows OS
  • Microsoft Office
  • TCP/IP networking
  • Previous desktop support experience or service desk experience.
  • Excellent understanding of Client Server technology, PC hardware, printers, scanners
  • Proven troubleshooting skills in Windows, Mac and Citrix environments using Active Directory
  • knowledge of TCP/IP Networking, DHCP and DNS
  • Good team-working skills
  • Ability to think on your feet to find appropriate solutions
  • Ability to maintain composure in a fast paced and pressured environment
  • Excellent communication skills (verbal and written)

Your other duties will include:

  • Investigating, reproducing and resolving issues
  • Liaising with 2nd and 3rd line support staff
  • Assisting Software Developers
  • Creating new knowledge base articles for reuse throughout the Support Department
  • On Call Rota 1 weekend a month (additional pay provided)
  • Occasional out of hours work (paid overtime)